GDPR - How do I receive a copy of all my personal data?

All personal data that we process about you including your registration details as well as any content that you upload are available on the Vero app.


Downloading your data:

To download copies of your posts and comments, as well as details on your account including your connections, follows, and followers, and messages you have sent other users, please update the Vero App to the latest release and follow these steps:

  1. Go to the Vero app (so we know it's the real you!)
  2. Go to Settings > Download Your Information > Press the "Request Download" button.

You will be sent an e-mail at the address you registered your Vero account with notifying you when your download is ready.

Note that this does not include images from your Places posts as we are not able to identify whether images used in such posts are yours (from your camera roll) versus from one of our third-party partners, Foursquare and Bing. This was not tracked as part of Vero’s hands-off approach to user posting. However, we are currently developing this tracking ability now so that we may provide these images to users going forward.

You will also have the option to request a new download at this point. Note that doing so will erase and replace the previous download.

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